FAQs

Is it solid wood?

Absolutely. All our furniture is constructed from a hardwood called Kwila, (also known as Merbau) . It is regarded as the most durable timber and is ideally suited to the New Zealand climate. It is sourced from strictly managed forest areas in Indonesia under the guidelines of the International Tropical Timber Organization. We only source our timber from reputable New Zealand timber merchants and it is third-party verified legal origin.

I've been told that Kwila sometimes bleeds. Is this true?

When new, Kwila will bleed a dark brown sap, which may stain tiles or concrete. To avoid this, place the furniture on the grass for the first few showers of rain to let nature assist. You can help this along by giving a thorough hosing (including underside) a couple of times a day over a two day period. You will see the tannin drip out tea-coloured at first, then  run off clear . If a white cloth shows no mark from the wet timber, and if the dried-off piece of furniture has no 'tidemarks' (you will know them when you see them) you are done! There may be a small amount of tannin that will work its way to the surface over time but the sun, rain and wind will deal with this. Dried out, the tannin is like a powder rather than a sap like, say, totara, so don't be tempted to scrub at it, this will work it into whatever surface you are scrubbing. Tannin that dries out on the covers will come off with a stiff dry brush, but really, the weather will do the job for you. We recommend the King Lear method of outdoor furniture maintenance!

How long should I expect my furniture to last? 

From our customer feedback, we would expect you to enjoy your setting for in excess of fifteen years. We know of Clipper product being out in the elements and still being enjoyed after more than 20 years.

What guarantees do you offer?

All our furniture is guaranteed against defects associated with faulty workmanship for 5 years from date of purchase. This warranty does not cover product sold as seconds, misuse or furniture used in commercial or non-residential situations.

The fabric we use is Planosol and Sunbrella, woven from acrylic fibre. It is rot and fade resistant, air permeable and water repellent. It has been proven in New Zealand conditions for over 30 years. We guarantee it for 5 years.

Do you deliver?

Of course, we are happy to arrange delivery throughout New Zealand and the Pacific, or you are welcome to arrange your own or pick up from the factory.

I can't seem to find what I want. Can you do custom made?

We can manufacture to customers own specifications, subject to the availability of raw materials and design considerations. Please contact us directly to discuss your requirements.

I've had my furniture out on the deck for a few of years and it has moss and mould growing on it. What can I do about this?

We recommend using "Wet and Forget"; it’s reasonably priced, widely available and makes the job almost effortless. Most minor markings can be cleaned with mild soap and warm water. Please do not use solvents or harsh detergents. Covers respond well to Sunbrella's recipe: half a bucket of warm water, quarter cup bleach, quarter cup dishwashing detergent. Apply with a scrubbing brush and hose off till the water runs clear. if you have any pure white in your canvas, omit the bleach as this may cause yellowing. Dishwashing detergent doesn't remove any Scotchguard that remains, don't be tempted to try laundry detergent, this will be the end of your Scotchguard. If an oiled table starts looking black, a scrub over with bucket of warm water and dishwashing detergent using a well-worn green nylon scotchbrite will work wonders. Hose off as you go.  

I bought my furnitureor umbrella from another maker and it needs repair. Is there anything you can do?

i am sorry but due to pressure of work we can no longer repair non-Clipper furniture or umbrellas

Our situation has changed and I would like to change my existing seat colours. Do you have replacement covers?

Yes, we do. We have the widest range of colours to choose from and can custom make if you require, subject to design considerations.

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